Ah bed bugs, horrible aren't they...makes me itchy just thinking about them, and yet they are about and having them is not a reflection on cleanliness or how well sanitised your home is, once they are in, they’re in!
We had a case at our sister hotel in Canterbury some time ago. The BEST WESTERN Abbots Barton Hotel has always had very high scores for cleanliness and our housekeeping manager there is a very competent lady that has been with us for many years now. She treats the place with a lot of pride as if it were her home. When she found out about the bugs she was devastated and almost in tears thinking that she had failed on cleanliness in some way. Whilst it had nothing to do with her or her team, I think that the reaction was testament to just how seriously she takes her role. Luckily the hotel caught it pretty early on and called in their pest control company who used a pesticide bomb in the infected guest room, closing it off for days to ensure that nobody went in. Without movement the bugs couldn’t spread or live so they were soon in the clear again, albeit at the expense of having the room out of order for a number of nights at a very busy hotel.